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TTC Effective Communication Skills 2011 :: The Progressive Torrents Community
Torrent Info

S279

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Total peers524


TTC Effective Communication Skills 2011




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DownloadStats updated less than 30min ago

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359.47 MB

Date/time added:

2011-04-25 09:51:22


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Effective Communication Skills
Taught By Professor Dalton Kehoe, Ph.D., York University,
York University
Talk is something you do every day. And your life is literally shaped
by it.
Many of the decisions you make are decided by talking. You may be in a
restaurant asking a waiter for an unusual substitution, urging a
service manager to get your car finished sooner rather than later, or
trying to sway your significant other toward a particular film or
show. Or you might be trying to build more cooperative relationships
at the office.
No matter why you engage in face-to-face talk, though, theres no way
to insulate yourself from the dangers of miscommunication. Your
ability to use the art of talk to effectively convey who you are and
to build solid relationships not only influences the success of your
friendships, romantic life, and everyday encounters, but also how you
experience your workplace. Studies show that using conversational
skills properly in that arena makes you more productive, happier, and
less stressed.
But the truth is that most of us dont understand nearly as well as we
could how conversation really works, whether in the office or out of
it, with both parties often having entirely different perceptions of
what the words and gestures passing back and forth are meant to
convey. Even more important, most of us arent as successful as we
could be in making those conversations work better for us. Even when
were more skilled at it than the average person, we often give up the
opportunity to be even better, leaving a lot of potential success and
happiness on the table.
Effective Communication Skills is your chance to learn more about how
you communicate verbally, the common problems you can encounter in
doing so, and how you can improve your own effectiveness--especially
by overcoming the psychological and biological hard-wiring that too
often gets in the way.
In 24 mind-opening lectures, Professor Dalton Kehoe of Canadas York
University brings more than four decades of experience as an
award-winning teacher, author, and successful business consultant to
this exploration of whats really going in any conversation you take
part in.
Learn the Techniques for Successful Communication
Building on many years of revealing research, Professor Kehoe explores
the scientific foundation of communication skills and offers practical
techniques for managing your reactions and speaking effectively in
conflict- and tension-laden situations.
He explains the conversational roadblocks we all encounter every
day--many of them driven by culturally ingrained and biological
processes that operate automatically in most situations--and offers
techniques for eliminating them. Each technique he teaches you has
proven successful and effective in the toughest laboratories of all:
the home, the workplace, and the other social arenas in which you
live, work, and play.
You learn
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr how early cultural learning and deeply learned patterns of
reaction in our unconscious mind affect how you see, think, and feel
about other people and enhance or undermine your ability to
communicate effectively;
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr how your sense of self develops in everyday talk during your
childhood and the ways in which your subconscious is built to sustain
and defend your self-esteem, shaping how you think and speak to others
for the rest of your life;
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr the specific styles of talking you use in most situations,
including different types of control talk--the unproductive and
needlessly aggressive mode that almost always dooms a conversation to
a fatal downward spiral--and the more desirable alternative of
dialogue talk.
Youll grasp how the latter can facilitate bridge-building even
between people who may have very different views of a situation,
allowing them to resolve those differences without either party
feeling theyve been bullied into a solution or demeaned or
humiliated.
Just as important, youll learn the basics of perhaps the most
important and neglected aspect of human conversation, the art of
actually listening.
Discover the Secret of Active Listening
Professor Kehoe believes that what is called active listening, when
done properly, is the only aspect of the art of conversation that
engages all of the ideals of effective talk. These include
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr mindful attention, not only to what youre experiencing outside,
but also to what youre experiencing inside, a dual focus that
requires conscious effort and thus makes the listening active instead
of passive;
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr an appreciative mindset open to the value, situation, and
contribution of the person youre talking with; and
Anti-Fracking-Song--You-Cant--be-Rich-On-Shattered-Land--Alex-Hickey M-Pigliucci--Nonsense-on-Stilts-How-to-Tell-Science-from-Bunk--2010-AUDIO TTC--Effective-Communication-Skills-2011 clean clean1 des1 desc detail1 details obtdown page page2 sabasbr a willingness to meta-communicate, to draw back and observe the
conversation from an objective point of view and discuss it from that
perspective as needed.
While recognizing that this form of listening is indeed unnatural for
many people and must be learned and practiced, Professor Kehoe
believes it richly rewards anyone willing to make that commitment.
Thats because it is the only form of talking that helps solve
problems and simultaneously enhance relationships, one of talkings
most important purposes, whether at home or in the workplace.
One of the reasons it seems unusual to have to learn new ways of
talking and listening is because many of our conversational habits are
deeply ingrained, passed on to us culturally as we were being raised.
Many others, meanwhile, are the result of biological and psychological
processes that function automatically, developed as we evolved to
enable us to react in situations when there simply isnt time to
consciously plan a course of action, or to free up our conscious mind
for other items demanding attention.
But as these lectures demonstrate again and again, as useful as these
learned behaviors and automatic reactions might be under the proper
circumstances, they can pose extraordinary difficulties when it comes
to effective conversation. Defensive reactions developed to protect
ones self-esteem, for example, are rarely helpful in settling a
marital argument. And an adrenaline-fueled, "fight-or-flight" answer
to a supervisors stress-filled question rarely leads to a
satisfactory workplace resolution.
Get a Solid Guide to Effective Communication
Winner of the York University Teaching Award and internationally
recognized as an effective instructor by The Chronicle of Higher
Education and Canadas University Affairs, Professor Kehoe has made
this course a solid guide to the essentials of great communication.
One of his enduring lessons is that effective verbal communication is
never as simple as you may think. Indeed, when you consider the
complexities of conversation, it is a wonder that things ever work out
as well as they do.
But things can work to your advantage, provided you have the knowledge
and skills to communicate in the best possible way. Packed with the
tools and strategies you need, Effective Communication Skills will
open an extraordinary perspective on what really happens when you open
your mouth to speak in order to get what you want.
About Your Professor
Dr. Dalton Kehoe is Senior Scholar of Communications at York
University in Toronto, where he earned his doctorate in social
psychology. A teacher and organizational change practitioner for more
than four decades, Professor Kehoe specializes in both interpersonal
and organizational communications.
In addition to being honored for his teaching--with the York
University Teaching Award, recognition at the national level by both
University Affairs in Canada and by The Chronicle of Higher Education
in the United States, and being named one of the provinces top 30
professors by Ontarios public educational network--he is a senior
partner in a consulting firm that specializes in teaching
organizations how to reengage their employees.
As a public speaker, he presents seminars to organizations throughout
North America on both the use of technology in teaching and on
leadership and employee engagement. Professor Kehoe is an expert not
only in face-to-face communications but in the use of modern
technologies such as video streaming for effective teaching. His
recent publications include Communication in Everyday Life (2nd
Edition) and Communicating in Organizations: Complexity, Constraint
and Creative Choice.


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